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TRISPEC Communications Inc.


Helping Shaw Cable assure QoS

The Challenge:
To provide a tailored testing system that would enable Shaw Cable to ensure quality of service on its digital phone network.

Implementing a working active voice test platform at an effective price is something few telecommunications companies have managed to achieve. TRISPEC, however, with its engineering strength, E:SIE discipline and relationships with leading suppliers, was confident it could, and approached Shaw in 2007, as the large cable operator was rolling out its digital phone launch in British Columbia.

The Solution:
To provide a tailored testing system that would enable Shaw Cable to ensure quality of service on its digital phone network.

After meeting with Shaw to understand the deployment and maintenance of its digital phone service, TRISPEC determined system requirements and recommended a platform from Tektronix for its ability to actively test voice quality using standard Telecordia test procedures and provide easily interpreted results. The engineering trick would be to tailor the system to interface with Shaw's soft-switch system. Collaborating with Shaw and Tektronix, this obstacle was overcome, and TRISPEC went on to install the system.

From early lab trails to completion, evaluation has also been part of the process, and for more than three years TRISPEC has worked with Shaw in rolling out the platform and training the Shaw administrators and technicians who use it.

The Results:
The Tektronix solution proposed by TRISPEC has enabled Shaw's digital phone technicians to pinpoint anomalies on the voice network at the field level and provided information to assist in the troubleshooting of these faults. Quality of service has been assured, and while Shaw continues to expand its use of this platform, TRISPEC has successfully implemented several more, having proven that the technology is a wise investment.

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